Help center
Table of Contents
General
Simply contact us via our website, email, or WhatsApp with your sourcing needs, product categories, or preferred cooperation model. Our team will respond within 24 hours with a tailored proposal and quote.
Yes, we prioritize long-term partnerships. For supermarket clients, we offer custom assortments, flexible restocking, and seasonal planning to ensure a stable, efficient, and mutually beneficial cooperation.
Products
Outong offers a full range of kidswear including girls’ clothing, boys’ clothing, babywear, kids’ accessories, toys, and school uniforms. Our products include basics, seasonal items, gift sets, and mix-and-match collections—ideal for year-round supermarket sourcing.
Yes. We support collection-based development, including seasonal themes (e.g. summer sunwear, back-to-school, holidays) or style sets (e.g. sporty, sweet, outdoor). We also offer outfit coordination suggestions to improve display and upselling.
Customization
Outong offers full ODM/OEM customization—including styles, fabrics, prints, colors, hang tags, size labels, care labels, and packaging. You may also submit sketches or reference samples for custom development.
Yes. We can co-develop exclusive collections tailored to your brand’s positioning and target audience. This includes themed designs, coordinated sets, and curated fabric selection—ideal for branded displays or private label programs.
Service
Yes. Based on your store profile, sales data, and launch calendar, we offer hot-seller recommendations, coordinated assortments, and seasonal display ideas to improve sell-through and upselling potential.
We maintain strict QC standards to ensure high product consistency. If any issues occur, please contact us within 7 days. We’ll promptly verify and arrange returns, replacements, or compensation to ensure a smooth partnership.
Payment
We primarily accept T/T bank transfers. Some orders may use Alibaba Trade Assurance.International clients may pay by deposit and balance terms, which will be clearly stated before order confirmation. For special requests, please contact us to discuss flexible arrangements.
Yes. For long-term clients with consistent orders and good payment history, we may offer credit terms or monthly settlement options upon review. Please consult your sales representative for details.
Shipping
We support FOB, CIF, and DDP terms with shipping via sea, air, or express. You can appoint your own forwarder or let us recommend logistics partners.
Standard lead time is 20–30 days. Customized or peak-season orders may take 30–45 days. Hot-selling item restocks can ship in as fast as 7 days.
For large shipments, we recommend purchasing cargo insurance. If damage or loss occurs during transit, please send photos or proof promptly—we’ll coordinate with the carrier and offer replacements, claims, or alternative solutions.
Once shipped, we provide tracking numbers, carrier details, and tracking links. For bulk orders, a dedicated team can help coordinate logistics and ensure on-time delivery.
Yes, we offer global shipping and regularly export to Southeast Asia, Europe, the Middle East, and the Americas. We’ll recommend the best shipping method and customs guidance based on your location to ensure timely and secure delivery.
